TERRI A. HAACK
Terri A. Haack’s distinguished career spans more than 35 years in hotel and resort operations management. In her current role as president of Terranea Resort, she is responsible for the overall operating performance of the 102-acre, luxury resort. Terri spearheaded pre-construction operations for the $480 million property beginning in 2007, guiding start-up through Terranea Resort’s acclaimed debut in June 2009. Under her leadership, the resort employs more than 1,250 associates and continues to thrive as a top Destination Hotels property – renowned for its natural beauty and stewardship, award-winning cuisine, unique enrichment programs and unrivaled guest service.
As a successful business leader, Terri blends her effective business vision with a passionate commitment to positively make a difference, both in the world of business and the community she serves. Terri continues to support local causes, spearheading numerous initiatives that preserve the natural, cultural and historic integrity of the Palos Verdes Peninsula, which is home to Terranea. The resulting business and community programs and efforts have been repeatedly acknowledged, garnering dozens of awards and accolades over the years. Her service culture of ‘seeking moments to be extraordinary’ has led to national recognition by Conde Nast Traveler and Travel + Leisure as a top resort, and Los Angeles’ Top Places to Work.
Terri’s exceptional career has garnered numerous accolades and awards of distinction for her service and leadership from across the lodging industry and the communities in which she has lived. She was named ‘Best Boss’ by the 2015 Los Angeles News Group's Winning Workplaces Reader’s Choice Awards, and is the 2014 Industry Service Award winner by Destination Hotels. She was named a finalist in the 2017, 2014, 2012 and 2011 Los Angeles Business Journal’s Women Making a Difference Awards. She is also the 2011 recipient of the American Hotel & Lodging Association’s (AH&LA) national award for General Manager of the Year, Large Property, and was selected as the 2011 General Manager of the Year for large properties by the California Hotel and Lodging Association (CH&LA). In addition, she received the 2011 Daily Breeze People of Distinction Award for the Business/Innovation Category and the Palos Verdes Chamber of Commerce 2012 Matt Brunning Award for Business Excellence. In 2007, Terri became the first woman to receive AH&LA’s coveted Resort Executive of the Year award. Other honors include: 2007 South Carolina Hotelier of the Year; Tourism Professional of the Year, Williamsburg; and AH&LA General Manager of the Year.
A longtime contributor to AH&LA, Terri currently serves on the organization’s Executive Committee and Board of Directors, and is Chairman of the Educational Foundation Scholarship Committee, she is also Chairman of the California Hotel & Lodging Association. In addition, Terri is a founding Board Member and President of the Women In Lodging Executive Council and founding member of Women In Leadership within Two Roads Hospitality. Terri is also a member of the Board of Directors for Habitat For Humanity and the Palos Verdes Peninsula Chamber of Commerce.
Prior to Terranea, Terri first joined Destination Hotels in June 2002 to oversee redevelopment of the 1,600-acre Wild Dunes Resort, located on Isle of Palms near Charleston, South Carolina. She was instrumental in the launch of Wild Dunes’ $200 million master plan, which featured a state-of-the-art conference center, expansive spa and fitness facility, and more than 115 condo hotel units in a village retail setting. Additional duties spanned business development and acquisition, as well as regional operations responsibilities. Today, Terri is a shareholder with Lowe Enterprises, the parent company of Destination Hotels. Earlier in her career, Terri directed the repositioning of Kingsmill Resort as executive vice president and managing director for the luxury golf and spa resort, a subsidiary of Anheuser-Busch, Inc., located in Williamsburg, Virginia. She jointly served on the board of directors for Busch Properties, Inc., the real estate division of Anheuser-Busch, Inc.
AGNELO A. FERNANDES
Senior Vice President of Sales and Marketing
Agnelo Fernandes serves as senior vice president of sales & marketing for the 102-acre oceanfront Terranea Resort, A Destination Hotel. Fernandes provides leadership as brand champion at Terranea and actively serves on Terranea's Strategy Committee on resort and real estate matters. A contributor to Destination Hotels’ regional and corporate marketing committee, Fernandes provides an enhanced voice from the field of sales & marketing topics impacting the properties. He is also the field leader for the innovation initiatives project with Destination Hotels’ Performance Optimization Group and provides input on future strategies related to branding, marketing and sales.
An industry veteran with more than 20 years of experience, Fernandes has held senior executive positions within the hospitality industry with recognized brands such as Canyon Ranch, Sonesta Hotels International, and Rex Resorts. He has been involved in the developing, launching and repositioning of resorts and hotels in North America, Caribbean, Asia and Central America.
Most recently, Fernandes served as a strategic advisor and independent consultant on projects related to luxury brands in hospitality, spa and wellness, real estate, travel & tourism and food services. He helped his clients forge strategic partnerships with organizations, including American Airlines, Miami Dolphins, Miami Heat, Zumba Fitness, PGA National Resort, Adrienne Arsht Center for the Performing Arts, Disney and Warner Brothers.
Fernandes is the recipient of the 2012 Hospitality Sales and Marketing Association International (HSMAI) Resort Marketer of the Year Award and was named one of the Top 25 Most Extraordinary Minds in Sales and Marketing. He has also been awarded the 2012 Destination Marketing Professional of the Year by Destination Hotels, a subsidiary of Lowe Enterprises, and was nominated for the prestigious Spirit of Lowe award.
As executive chef of the resort's food and beverage operations, Bernard Ibarra supervises Terranea's eight dining venues, in-room dining department and banquets division.
Bernard brings more than 30 years of culinary and hospitality experience to Terranea Resort. After earning his Culinary Associate Degree at College Technique La Citadelle in France, he began his career at Michelin rated Hôtel des Pyrénées with his mentor, Chef Arrambide. Following this, he went on to work with the Four Seasons Hotel group, opening and operating hotel locations in Calgary, Toronto, Vancouver, Seattle, Houston, Tokyo and Singapore. Bernard moved on to become executive chef of the Shangri-La Hotel in Singapore and then came to the U.S. to join Arnaud's in New Orleans as executive chef. He was later appointed to the world-renowned Mandarin Oriental in Hong Kong, before relocating again to the U.S. to serve as executive chef of The Mirage Hotel & Casino. He most recently held a position at the Aria Resort & Casino in Las Vegas, where he opened and oversaw 16 on-site restaurants, in-room dining and banquets for the state of the art property.
Born and raised in the French side of the Basque Country, Bernard became interested in pursuing a career as a chef early on. Bernard's cooking philosophy is that, "one must respect the ingredients and the cultures, feel the passion, and live your life like you are cooking a great dish." His global travels and exposure to various cuisines fuels his desire to continue to grow and learn. He finds harmony and comfort in cooking and enjoys sharing his innovation and passion with guests and fellow associates.
Director of People Strategy & Alignment
As Director of People Strategy & Alignment for Terranea Resort, Anita Kwok oversees more than 1,250 associates for the 102-acre, luxury destination. She specializes in establishing effective human resource process and procedures, California human resource laws, labor relations, workers compensation and recruitment strategies. Anita also serves as a member of the resort’s strategy committees, Women In Lodging planning committee, Destination Life wellness initiative, and is actively involved in the community outreach program development for associates and management.
Prior to joining Terranea, Anita served as the Director of Human Resources for Mission Inn & Spa, a national historic landmark and member of the prestigious Historic Hotels of America. In addition to the resort, she also oversaw all human resources operations for Casey's Cupcakes with six retail locations in southern California. She brings nearly 15 years of human resources expertise having worked for large and small organizations such as The Ritz-Carlton, Marcus Hotels & Resorts, Dolce Hotels, and The St Regis brand. She has opened three properties within Starwood, with the most recent property with Dolce Hotels & Resorts.
Prior to joining Terranea, Charlie spent more than 15 years with the Ritz-Carlton Hotel Company in Europe, the Middle East and Asia. He worked in a variety of positions within the Rooms Division with renowned hotels such as Hotel Arts in Barcelona and The Ritz-Carlton in Dubai. He also assisted in the opening of nine Ritz-Carlton properties. He moved to North America in 2001 to open The Ritz-Carlton Half Moon Bay and assisted in the opening of seven additional domestic properties for the company. Charlie is a native of Barcelona, Spain and has a Bachelor Degree in Tourism and Hospitality Sciences. Born to a family who were owners of restaurants, his passion for service came from his grandmother, restaurant chef and owner for more than 50 years, she introduced him to the hospitality business.
Senior Director of Facilities and Strategic Long Term Capital Pl, Engineering
Vice President of Finance
Vice President of Food and Beverage and F&B Strategic Planning
Address100 Terranea Way,
Rancho Palos Verdes, CA 90275